Hexnode vs Miradore: The Complete UEM Comparison

The modern IT landscape is a complex battlefield, with endpoints ranging from iPhones and Android tablets to rugged field devices. Security risks multiply with every new operating system and work-from-anywhere policy. For the IT Manager, the daily challenge is not just managing these diverse devices but unifying their security and compliance under one efficient roof. This daunting task requires a robust, flexible Unified Endpoint Management (UEM) solution.

In the quest for centralized control, two major contenders consistently rise to the top: Hexnode UEM and Miradore. Both promise to simplify your life by providing a single pane of glass for your entire fleet. But which one truly aligns with your organization’s unique structure?

This detailed blog provides a side-by-side analysis of Hexnode and Miradore. We will break down their core features, platform support, pricing models, and ultimately provide the clarity you need to make a confident, informed decision for your endpoint strategy.

Hexnode vs Miradore: An Executive Overview

The selection of a UEM solution is a strategic decision that impacts an organization’s security. Hexnode and Miradore are prominent players in the UEM space, but they have distinct origins, target markets, and core product philosophies that executives must consider.

Hexnode (by Mitsogo Inc.)

• Company Background: A UEM-focused software company founded in San Francisco, CA. Recognized by Gartner and IDC MarketScape as a major player and innovator in the dedicated UEM space.
• Primary Target Market: SMBs, Mid-Market, and Verticals (Healthcare, Logistics, Retail, Education). Strong focus on businesses that need deep, versatile device controls (Kiosk, Rugged).
• Core UEM Philosophy: Platform-Agnostic. Providing a unified policy engine across all major OS platforms (including Linux, ChromeOS, tvOS, and deep Rugged support) with a focus on granular security, zero-touch deployment, and purpose-specific device modes (like Kiosk).

Miradore (by GoTo/LogMeIn)

• Company Background: A Finnish software company founded in 2006, acquired by GoTo (formerly LogMeIn). Part of a larger portfolio of IT solutions (RMM, remote support).
• Primary Target Market: Small and Medium-Sized Businesses (SMBs). Recognized by IDC MarketScape as a Leader for UEM in the SMB space.
• Core UEM Philosophy: Simplicity and Ease of Use. Philosophy centers on providing a straightforward, cloud-based platform that is easy for smaller IT teams to implement and manage. Known for its flexible pricing, including a robust free tier for up to 50 devices.

Device & OS Compatibility Deep Dive

The cornerstone of any UEM strategy is comprehensive support for the diverse operating systems and device form factors present in the corporate environment. For IT managers, the depth and breadth of platform support directly impact the complexity of device fleet management.

Hexnode UEM

Hexnode is positioned as a true UEM solution, offering broader coverage for non-traditional endpoints beyond the standard mobile and desktop operating systems. Its focus is on accommodating diverse corporate device fleets, including those with specialized or dedicated-use devices.

Core OS Support

• Mobile: iOS (11.0+), iPadOS, Android (5.0+).
• Desktop/Laptop: Windows 10/11, macOS (10.7+), Linux (e.g., Ubuntu, Fedora, Debian).

Extended & Specialized Platform Support

• Digital Signage/Kiosk: Dedicated support for Fire OS (e.g., Amazon Fire Tablets, Fire TV for signage) and Android TV OS.
• Large Screen/TV: Support for Apple TV (tvOS), allowing for management of conference room displays or public information screens.
• Desktop/Browser: Management of ChromeOS devices.
• Next-Gen Devices: Inclusion of management features for visionOS (Apple Vision Pro), demonstrating an emphasis on supporting emerging AR/VR enterprise devices.
• Rugged Devices: Explicit support and features tailored for rugged devices via integration with vendors like Zebra, Honeywell, and Datalogic, essential for logistics, field services, and manufacturing.
• Legacy OS: Support for Windows endpoints dating back to Windows 10 v1703 (minimum requirements), which may accommodate organizations on older deployment channels.

Miradore

Miradore primarily operates as a robust Mobile Device Management (MDM) platform with strong capabilities for the four major client operating systems. Its strength lies in deep feature sets for the core mobile and desktop fleet, but it maintains a more limited scope for specialized endpoints.

Core OS Support

• Mobile: iOS (5 and later), iPadOS, Android (7.0+ for new enrollments, 6.0+ for existing).
• Desktop/Laptop: Windows 11, 10, 8, and 7 (Note: Windows 7/8 support is significant for organizations with legacy infrastructure), and macOS (OS X 10.7 and later).

Extended & Specialized Platform Support

• Legacy Windows: Explicitly supports management on older Windows 7 and 8 operating systems, which is a critical capability for maintaining compliance in specific industrial or governmental sectors that have not migrated fully to Windows 10/11.
• Android Management: Strong official Google EMM partnership with full support for Android Enterprise modes (Work Profile, Fully Managed Device, Corporate-Owned Personally-Enabled – COPE), crucial for modern Android fleet segregation and security.
• Linux/Other OS: Official public-facing documentation does not indicate native support for managing Linux devices, ChromeOS, Fire OS, or tvOS, positioning it more as a focused MDM/light-UEM solution.

Device Management & Enrollment Capabilities

Effective endpoint management begins with a streamlined and secure enrollment process. Once enrolled, the platform’s power is defined by its core device management capabilities. This section evaluates how Hexnode and Miradore handle these fundamental tasks for an IT manager.

Hexnode

Hexnode provides a comprehensive suite of enrollment and management features designed to handle a wide variety of device ownership models (BYOD, COPE, COBO) and platforms.

Device Enrollment

• Apple: Apple Business Manager (ABM) and Apple School Manager (ASM), formerly DEP.
• Android: Android Zero-Touch Enrollment (ZTE) and Samsung Knox Mobile Enrollment (KME).
• Windows: Windows Autopilot.
• BYOD/Manual: User-initiated enrollment is supported via QR code, email/SMS invitations, and a self-service portal. It also supports authenticated enrollment linking to Microsoft Entra ID (Azure AD), Okta, and Google Workspace.

Core Device Management

• Policy & Restrictions: Provides granular control over device functionalities. IT managers can enforce password complexity, restrict device features (e.g., camera, USB access), configure Wi-Fi and VPN settings, and set up geofencing or time-based policies.
• Application Management: Fully integrates with Apple Apps and Books (VPP) and Managed Google Play for seamless, silent app installation. It also supports the deployment of in-house enterprise apps (.ipa, .apk, .msi, .pkg) and the management of Windows LOB apps and scripts.
• Remote Assistance: Hexnode offers Remote View for macOS, Android, and iOS devices. For more hands-on troubleshooting, it provides Remote Control for macOS and a wide range of Android devices, including specific OEM integrations for Samsung, Zebra, Kyocera, and others.

Miradore

Miradore focuses on providing a straightforward and effective MDM solution, covering the essential enrollment and management needs for the most common operating systems: Android, Apple (iOS/macOS), and Windows.

Device Enrollment

• Apple: Apple Business Manager (ABM/DEP).
• Android: Android Zero-Touch Enrollment (ZTE) and Samsung Knox Mobile Enrollment (KME).
• Windows: Windows Autopilot (via Azure AD integration).
• BYOD/Manual: Supports user enrollment via email, QR code, or a self-service enrollment page. For BYOD, it fully supports the Android Enterprise Work Profile to containerize and secure corporate data.

Core Device Management

• Policy & Restrictions: Miradore allows IT managers to create and enforce configuration profiles to manage passcodes, data encryption (e.g., FileVault, BitLocker), and device restrictions (e.g., disabling App Store, camera).
• Application Management: The platform integrates with Apple Apps and Books (VPP) and Managed Google Play, enabling IT to deploy, remove, and manage applications. It also supports the distribution of in-house applications.
• Remote Assistance: Miradore’s approach to remote support is primarily through integration. It offers a native integration with LogMeIn Resolve (available in its Premium+ plan) to provide attended remote support sessions. It also supports integration with TeamViewer, which requires a separate TeamViewer license. This differs from a fully built-in remote control tool within the core console.

Comparing Security Posture & Compliance Features

For IT managers, a UEM platform is a primary line of defense for corporate data. Evaluating security posture goes beyond simple passcodes. Furthermore, the platform itself must meet and facilitate industry-standard compliance.

Hexnode

Hexnode integrates a multi-layered security framework designed to protect devices, networks, and data, with a strong emphasis on compliance enforcement.

Data & Encryption Management

• Full-Disk Encryption: Provides policy-based enforcement and management for native encryption tools, including BitLocker on Windows and FileVault on macOS.
• Recovery Key Escrow: Securely stores FileVault and BitLocker recovery keys in the UEM portal, a critical feature for IT to regain access to locked-out corporate devices.

Containerization & Data Loss Prevention (DLP)

• BYOD Security: Natively supports Android Enterprise Work Profiles to isolate work apps and data. For iOS, it manages the separation between managed and unmanaged apps.
• DLP Policies: Enforces restrictions to prevent data leakage, such as disabling copy/paste, screen capture, and restricting data sharing between managed and unmanaged applications.

Threat Detection & Response

• Compliance Engine: Actively scans devices to detect security violations, such as rooted or jailbroken status, out-of-date OS versions, or blacklisted applications.
• Automated Remediation: Policies can be configured to automatically execute security actions (like locking the device or wiping corporate data) if a device is flagged as non-compliant.

Remote Actions

• Remote Lock: Instantly locks a lost or stolen device.
• Lost Mode: Locks the device and displays a custom message and phone number on the lock screen. Supported on Android, iOS, Windows, and ChromeOS.
• Remote Wipe: Performs a full factory reset on the device.
• Corporate Wipe: Selectively removes only the corporate data, apps, and profiles, leaving personal data intact. This is essential for BYOD offboarding.

Compliance Attestation

• Hexnode is SOC 2 compliant and provides resources, whitepapers, and configuration guides to help organizations meet their GDPR and HIPAA compliance obligations.

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Miradore

Miradore’s security model focuses on providing the essential tools to secure endpoints, manage data, and respond to threats, with a clear emphasis on data protection and privacy.

Data & Encryption Management

• Full-Disk Encryption: Enables the enforcement of native device encryption. Miradore’s documentation explicitly details policies for managing BitLocker on Windows and FileVault on macOS.
• Passcode Enforcement: Allows admins to enforce strong passcode policies (complexity, length, age) across all managed platforms.

Containerization & Data Loss Prevention (DLP)

• BYOD Security: Fully supports the Android Enterprise Work Profile, creating a secure container to separate personal and work data.
• DLP Policies: On iOS, it can restrict data transfer between managed and unmanaged apps. On Android, the Work Profile provides this separation.

Threat Detection & Response

• Security Monitoring: The platform actively monitors the security status of devices, including encryption status, passcode compliance, and OS version.
• Business Policies: Miradore’s automation engine can be used to enforce security standards. For example, it can ensure all devices have passcodes and encryption enabled.

Remote Actions

• Remote Lock: Locks the device to prevent unauthorized access.
• Lost Mode: A specific feature for Supervised iOS devices that locks the device and displays a custom message.
• Remote Wipe: Initiates a full factory reset.
• Selective Wipe: Removes work-related data and configurations, which is the key action for BYOD devices.

Compliance Attestation

• Miradore, as part of GoTo, operates under a robust security program. Its official documentation states it holds ISO 27001 and PCI DSS certifications. It also provides clear documentation and features to help organizations achieve and maintain GDPR and HIPAA compliance.

Ecosystem & Integration Capabilities

A UEM solution cannot operate in a vacuum. Its value is magnified by its ability to connect to an organization’s existing IT infrastructure, primarily Identity Providers (IdP) for authentication and IT Service Management (ITSM) platforms for operational workflows. This section compares the integration ecosystems of Hexnode and Miradore.

Hexnode

Hexnode has invested in building a broad ecosystem of pre-built connectors, positioning itself as a central hub for endpoint data that feeds into other enterprise systems.

API Access

• Hexnode provides a comprehensive RESTful API. This API allows IT teams to perform a wide range of operations, including device management actions, policy assignments, and user management, enabling deep custom automation and integration.

Identity Providers (IdP)

• Microsoft Entra ID (Azure AD)
• Okta
• Google Workspace

These integrations are not just for admin single sign-on (SSO) but are also used for authenticated device enrollment, user synchronization, and policy assignment based on directory groups.

ITSM & Enterprise Tools

• ServiceNow
• Zendesk
• Freshservice

These connectors allow for the synchronization of device asset data into the ITSM, enabling IT teams to link service tickets to specific devices. It also lists integrations with security vendors like Check Point Harmony Mobile and compliance platforms like Drata.

Customer Success Spotlight: Ur&Penn (Retail Chain)

The Challenge: Ur&Penn, a European retail chain with over 121 stores, faced difficulty managing their diverse and growing fleet of corporate devices, including existing iPads and new Android kiosk devices. Their previous MDM was slow, expensive, and complicated, leading to inefficient device deployment across their widespread locations.

The Solution: Ur&Penn migrated to Hexnode UEM to centralize the management of their mixed-OS fleet (iOS and Android) in one console. Key solutions implemented were:

• Kiosk Mode: New Android devices were locked down using Hexnode’s advanced Kiosk Mode, restricting them to essential in-store apps (e.g., music players) for dedicated use.
• Centralized App Management: Remote, silent, and consistent distribution/updates of corporate apps were enabled for the entire fleet of iPads.
• Simplified Migration: The intuitive platform and dedicated support ensured a straightforward and rapid system changeover.

The Result: Ur&Penn gained complete, centralized control, leading to a massive reduction in device setup and maintenance time and effort for the IT team. This ensured consistent and secure device configurations across all 121 business units.

🔗 Read the full success story here

Miradore

Miradore’s integration strategy appears more focused, prioritizing a strong connection to the Microsoft ecosystem and its own parent company’s (GoTo) suite of tools.

API Access

• Miradore offers a REST API (v2), available on its paid plans. The API supports CRUD (Create, Read, Update, Delete) operations and allows external systems to access device data and trigger actions, facilitating custom-built integrations.

Identity Providers (IdP)

• Miradore’s primary IdP integrations are with Microsoft Entra ID (Azure AD) and Google Workspace. The Entra ID integration is particularly robust, supporting user and group synchronization and enabling automated Windows Autopilot enrollment.

ITSM & Enterprise Tools

• Miradore does not list any pre-built, native integrations for ITSM platforms like ServiceNow or Zendesk. While its website mentions that it can complement ITSM solutions by feeding them real-time data, this connection would need to be custom developed using the Miradore API.

Pricing Models and Total Cost of Ownership (TCO)

The Total Cost of Ownership (TCO) is heavily influenced by the licensing model (per-device vs. per-user), the specific features included in each tier, and any potential add-on costs. A transparent pricing structure is crucial for accurate budget forecasting.

Hexnode

Hexnode utilizes a per-device, per-month licensing model, which is typically billed annually. This model is often preferred by organizations with shared devices (like in kiosk, retail, or education settings) or environments where users have multiple devices. Hexnode offers a 14-day free trial of its top-tier plan.

Hexnode’s pricing is segmented into four granular tiers, allowing IT managers to select a plan that more closely matches their specific feature requirements.

• Pro: Adding essential security features, location tracking, and Kiosk lockdown capabilities (single/multi-app mode).
• Enterprise: This is their core UEM offering. It adds comprehensive application management (VPP, Managed Google Play, enterprise apps), Remote View (for mobile devices), content management, and geofencing.
• Ultimate: Builds on Enterprise by adding key advanced features like Remote Control (not just view), advanced kiosk features (e.g., digital signage), and identity provider (IdP) integrations (Okta, Entra ID).
• Ultra: The all-inclusive tier, which incorporates the most advanced features, including complete desktop management (e.g., OS update management, BitLocker for Windows), and advanced automation.

Miradore

Miradore also primarily uses a per-device, per-month licensing model (billed annually). Its pricing structure is simpler and stands out by offering a perpetual free tier. Miradore provides a 14-day free trial for its top-tier (Premium+) plan.

Miradore’s pricing is structured into three main tiers:

• Free: This is a significant offering that provides basic MDM functionalities. It includes device inventory, passcode enforcement, and remote security actions (lock, wipe, lost mode). This plan is limited to 50 devices as of late 2024.
• Premium: This is the full-featured UEM plan. It includes everything in Free plus comprehensive application management (VPP, Managed Google Play), configuration profiles (Wi-Fi, VPN, email), and automation through “Business Policies.”
• Premium+: This top tier includes all Premium features and adds two key capabilities: native remote support (powered by LogMeIn Resolve) and access to the Miradore API for custom integrations.

Analyzing Customer Support & Resources

IT support is a crucial component of TCO and operational efficiency. The quality and accessibility of vendor support – both human and self-service – directly impacts an IT team’s ability to quickly resolve issues and maintain business continuity.

Hexnode

Hexnode offers a robust and comprehensive support model that is fully inclusive across all its paid tiers.

Support Channels

• Offers 24/5 support via Phone, Live Chat, and Email/Ticketing. They specifically highlight that all chat and support interactions are handled by human agents, not chatbots, which can be a significant advantage for complex technical issues.

Accessibility

• Hexnode provides global toll-free numbers in multiple regions (US, UK, AU, etc.), demonstrating a commitment to international customer service. The support is not tiered by pricing plan; all paying customers receive access to the same level of full technical support.

Documentation & Community

• Help Center & Knowledge Base: Maintained with extensive documentation, platform-specific tutorials, and how-to guides.
• Hexnode Academy: A dedicated platform for training videos and certification programs for administrators.
• Hexnode Connect: An active community forum where users engage in peer-to-peer support, share scripts, and participate in ideation threads for new features, fostering a strong user ecosystem.

Miradore

Miradore utilizes a tiered support model tied directly to the customer’s subscription plan, with a strong focus on self-service resources.

Support Channels

• Free Plan: Access to the Knowledge Base and basic Email/Ticketing support.
• Premium & Premium+ Plans: Customers gain access to Live Chat and dedicated Phone Support in addition to the other channels.
• Service Level: For paid plans, they commit to an explicit goal of responding to email and tickets within the next business day.

Documentation & Community:

• Knowledge Base: Provides comprehensive articles and guides, which are necessary for the large user base relying on the Free and lower-tier plans.
• Community: Miradore maintains a community presence and actively collects customer feedback to drive product enhancements, as evidenced by their commitment to releasing features based on user input.

Frequently Asked Questions (FAQs)

Which platform is better for managing dedicated-use devices like retail kiosks or rugged scanners?

Hexnode UEM is generally considered stronger for single purpose, dedicated, or rugged devices. Its robust Kiosk Mode features provide highly granular control, including support for peripheral settings, custom configurations, and a wider range of non-standard OS platforms like tvOS and FireOS, making it ideal for retail, logistics, and field operations.

Is there a free option available, and how does the cost structure differ?

Yes, Miradore offers a generous Free plan that allows you to manage up to 50 devices with essential features (inventory, basic security actions). Hexnode does not offer a permanent free tier but provides a comprehensive 14-day free trial across all its features. Hexnode’s pricing scales up to full UEM packages, while Miradore’s paid tiers remain very cost-effective for mid-sized mobile fleets.

Which solution provides better management capabilities for Windows and macOS endpoints?

Hexnode UEM offers more comprehensive and deeper management for desktop operating systems, including full UEM features like BitLocker/FileVault encryption management, advanced patch management, and detailed custom scripting capabilities, especially in its higher-tier plans. Miradore provides solid, core MDM functions for desktops, but Hexnode’s feature set is more extensive.

How does their customer support quality and availability compare?

Hexnode is noted for its exceptional 24/5 support availability (chat, phone, email) across all its paid plans. Miradore offers responsive email support for its free users, but priority chat and phone support are typically reserved for its higher-tier commercial plans.

Conclusion

Both are powerful, cloud-based solutions that offer robust security, application management, and remote configuration capabilities across major operating systems. The key lies in their specialization and overall approach to endpoint management.

Who Is It For?

Choose Hexnode UEM if you need:

• Full Unified Endpoint Management for a highly diverse or large-scale device fleet (laptops, rugged devices, specialized systems).
• Advanced customization and granular policy control, particularly for dedicated-use devices like retail kiosks.
• Broadest platform support, including specific operating systems beyond the standard four (iOS, Android, Windows, macOS).

Choose Miradore if your focus is:

• Ease of deployment and intuitive user experience for your IT team.
• Cost-effective MDM for an SMB or if you need to manage a smaller device fleet with the capability to scale easily.
• Fast, reliable remote support and troubleshooting as a core component of your daily operations.

The final step is to move from theory to practice. We highly recommend leveraging the free trials and demos offered by both platforms. Only by testing their interfaces and deploying them within your actual environment can you truly determine which solution provides the ideal balance of power, simplicity, and value for your organization.