[Eren Hexnode 6 November 2023 Eren Moderator]

Hey @roosevelt, thank you for reaching out to us.

This issue could have arisen due to numerous reasons. Please answer a few questions for us so that we may identify the specific issue and help you better.

1. Where was the file downloaded from?
2. Was the extension of the downloaded file .exe or .msi?
3. Can you please check if the application is present on the device? You can find the list of Applications on your device under Settings > Apps or Control Panel > Programs and Features.

Looking forward to your response,
Eren Schwarz
Hexnode UEM

[Roosevelt Participant 7 November 2023 Roosevelt Participant]

1. I download it from zoom’s website.
2. .exe, I converted it to msi file.
3. No, it is not present there.

[Eren Hexnode 7 November 2023 Eren Moderator]

Thank you @roosevelt for your response.

The issue might have occurred while the file was being converted from EXE to MSI format. To rectify the issue, we suggest that you use the official MSI installer file provided by Zoom for IT admins instead.

To download and install Zoom client app, follow the steps provided below.

1. Go to Zoom’s download center for Windows.
2. Navigate to the dropdown labeled Download for IT Admin.
3. And click on Download MSI for Zoom Client for Meetings to download the MSI installer file.
   
4. Once the download is completed, add the MSI file as an enterprise app on Hexnode.
5. You can install the application on your devices using the Mandatory Apps policy or Install Application command after the app has been successfully uploaded to Hexnode.

Hope this helps!

Regards
Eren Schwarz
Hexnode UEM