Hello everyone, I created a new user on Macs (Bigsur) using the terminal, however the account is not visible in the login window. How can I solve this issue.
User not shown on login windowSolved
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Replies (5)
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Hexnode Expert
2 years ago
Marked SolutionPending Review
Hi @kody,
Thanks for reaching out to us.
Could you please check if FileVault is enabled on the device?
Thanks
Evin Lee
Hexnode UEM
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This reply was modified 2 years, 3 months ago by
Evin.
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This reply was modified 2 years, 3 months ago by
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This reply was modified 2 years, 3 months ago by
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Participant
2 years ago
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@Evin
Yes, File vault is enabled on the device.
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Participant
2 years ago
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@kody
I also had a similar issue on my mac. Under System Preferences – Security & privacy – Filevault, there will be a message “Some users are not able to unlock the disk “and an “Enable Users” button corresponding to it. You can click on the button and provide the account’s password. Then, the newly created account will appear on the login screen after restarting the device.
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Hexnode Expert
2 years ago
Marked SolutionPending Review
Hi @kody,
Thanks for replying.
The newly created user account using the terminal will not be shown on the login window because the created user doesn’t have the secure token. Only user accounts with Secure Token enabled can access a FileVault-enabled macOS device. Hence to solve the issue, you can grant a secure token to the user account from the Hexnode portal. You can go to Manage > Actions > Grant Secure Token and enter the Administrator and Target account details. Then click on Grant Token to provide a secure token to the newly created user.
Hope this answers your query.
Cheers!
Evin Lee
Hexnode UEM
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Participant
2 years ago
Marked SolutionPending Review
@Evin, @L@Yt0N
Thanks, both of the solutions worked. However, I could easily grant secure tokens to devices from the Hexnode portal rather than doing it manually on the devices.
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