[Evin Hexnode 24 May 2022 Evin Moderator]

Hi @kody,
Thanks for reaching out to us.
Could you please check if FileVault is enabled on the device?

Thanks
Evin Lee
Hexnode UEM

• This reply was modified 10 months, 1 week ago by  Evin Lee.
• This reply was modified 10 months, 1 week ago by  Evin Lee.
• This reply was modified 10 months, 1 week ago by  Evin Lee.
• This reply was modified 10 months, 1 week ago by  Evin Lee.
• This reply was modified 10 months, 1 week ago by  Evin Lee.
• This reply was modified 10 months, 1 week ago by  Evin Lee.

[kody Participant 24 May 2022 kody Participant]

@Evin

Yes, File vault is enabled on the device.

[L@Yt0N Participant 24 May 2022 L@Yt0N Participant]

@kody
I also had a similar issue on my mac. Under System Preferences – Security & privacy – Filevault, there will be a message “Some users are not able to unlock the disk “and an “Enable Users” button corresponding to it. You can click on the button and provide the account’s password. Then, the newly created account will appear on the login screen after restarting the device.

[Evin Hexnode 24 May 2022 Evin Moderator]

Hi @kody,

Thanks for replying.

The newly created user account using the terminal will not be shown on the login window because the created user doesn’t have the secure token. Only user accounts with Secure Token enabled can access a FileVault-enabled macOS device. Hence to solve the issue, you can grant a secure token to the user account from the Hexnode portal. You can go to Manage > Actions > Grant Secure Token and enter the Administrator and Target account details. Then click on Grant Token to provide a secure token to the newly created user.

Hope this answers your query.

Cheers!
Evin Lee
Hexnode UEM

[kody Participant 24 May 2022 kody Participant]

@Evin, @L@Yt0N

Thanks, both of the solutions worked. However, I could easily grant secure tokens to devices from the Hexnode portal rather than doing it manually on the devices.