Technicians have access over the Hexnode MDM portal based on the role assigned to them.
Each plan has a default number of technicians it can have. Additional technicians can be added from the portal itself.
The user who signs up for the portal is the Super Admin. You can then add multiple technicians. Each new technician can be assigned any of these roles – Admin, Reports Manager or Apps and Reports Manager.
Admin: Admins have full privileges, access to all the features in the portal.
Reports Manager: Reports managers can access only the reports tab and the features in there.
Apps and Reports Manager: Apps and Reports managers have access to the features in both the Apps and Reports tabs.
Super Admin: Super Admin has complete access over the portal and is an all-time active technician. They can edit, create or delete other technicians. They can edit their own details but can’t change their role. They can also deactivate other active technicians to add more technicians. A Super Admin cannot be deleted or disabled.