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Set Passcode for iOS

  • This topic has 1 reply, 2 voices, and was last updated 6 months ago by Grace Baker. This post has been viewed 106 times
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  • #4235 Score: 0
    Alexa Jospehine Collins

    Hello, I have a few users who forgot their iPad pins, is there a way to set a new one without logging into the device?

     

    #4282 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for posting the query.

    We do not have an option to set a new passcode from the portal.
    However, the password that the device is currently locked with, can be cleared. For this, navigate to the Manage tab and select the desired devices. From the Actions button dropdown, choose the ‘Clear Password’ option. The password will be cleared immediately from the device.

    Click here to get more info on this.

    Cheers!
    Grace Baker
    Hexnode MDM

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