[Eren Hexnode 8 May 2023 Eren Moderator]

Hello @Francesca,

Thank you for reaching out to us. We’ll be glad to clarify all your doubts.

Root certificate act as a proof of identity for a trusted CA (Certificate authority), a trusted entity that issues certificates to verify websites and web servers. Your device checks the root certificate to ensure the connection is secure and is for the intended web address.

Hexnode Root CA certificate helps establish trust between the MDM server and your device. It does not intercept any other connections from the device.

Hexnode neither has complete access over the device, nor does it act as a middleman between the device and the world.

Hope that helped clear your doubts!

Regards
Eren Schwarz
Hexnode UEM

[Francesca Participant 8 May 2023 Francesca Participant]

Is there a way by which any of my employees can delete the root certificate from the device, and will that cause an error while managing the device from Hexnode?

[Eren Hexnode 9 May 2023 Eren Moderator]

@Francesca, that is a very valid doubt!

In case of a macOS device, to delete a root certificate or any other certificate installed on the system, the user needs to delete it from the Keychain Access app. If the root certificate is deleted, it will hamper Hexnode’s management and control over the device.

However, to do so, they would be required to enter admin credentials for the device.

Hope this helps!

Regards
Eren Schwarz
Hexnode UEM