Rockchip device raises unexpected behaviour

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The employess face problem with kiosk. The devices used for transportation turns off when the device engine is switched off. And, the screen turns on when the engine starts.

But, when the device turns on, the device homescreen shows up and the user has to proceed to the Hexnode app to enable kiosk mode.

Device Model:
Rockchip device – rk3399
Android 9
Rooted: Yes
Root access: No (same status within the Hexnode app as well)

All Replies

  • Participant

    Ansel

    Participant

    It’s just an issue with the device. Rockchip devices sometimes showed these faulty actions.
    It was months before we realized it was a model-specific issue because we used the same kiosk policy throughout the devices, yet only some didn’t work as expected. Of course, that was also rockchip devices.

  • Hexnode

    Catherine George

    Moderator

    Hey @waylen,

    Welcome to Hexnode Connect,

    As @Ansel mentioned, it’s just the case of Rockchip devices. And it is not a fault with Hexnode. Some of our users have reported this concern with their Rockchip devices already.

    We’re always here to help,

    Catherine George

    Hexnode UEM