Remotely configure Wi-Fi and Email settings

Avatar
expand collapsive

Can Hexnode be used for remotely configuring Wi-Fi and Email for iOS devices?

 

All Replies

  • Avatar

    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Yes, you can remotely configure Wi-Fi and Email for iOS devices using Hexnode.
    Please follow the below steps for configuring Wi-Fi:

    1. Navigate to Policies-> iOS-> Network-> Wi-Fi and click Configure.
    2. Configure the different Wi-Fi settings such as SSID, Security type, password, proxy. Also, make the choice whether the device should get automatically connected to the network and if the device should get connected to hidden network.
    3. Associate targets and save the policy.

    Check out the help doc on configuring Wi-Fi for iOS devices for more info.

    For configuring the Email, follow the below steps:

    1. Navigate to Policies-> iOS-> Accounts-> Email and click Configure.
    2. Configure the Email Settings, lncoming Email Settings and Outgoing Email Settings.
    3. Associate targets and save the policy.

    Check out the help doc on configuring Email for iOS devices for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Avatar

    Nefertiti

    Participant

    Nefertiti

    Participant

    Cool feature. Only if it worked properly……almost all of our employees own a work mac and a work phone. Tried to get their work email automatically configured on all their devices. But failed.

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hello Nefertiti,

    Thank you for reaching out to us.

    Kindly provide us with more details about your problem like:

    1. The exact issue. If you got any error messages, please include that too.
    2. Your current Hexnode plan.
    3. The email provider of your account.
    4. The account type- POP/IMAP.

    We will surely help you fulfill your requirement.
    Hope to hear from you soon.

    Deborah Timothy
    Hexnode UEM

  • Avatar

    Nefertiti

    Participant

    Nefertiti

    Participant

    Here u go @deborah.

    1. I am able to see my previously got emails but it is not syncing properly. When a  new message is sent, it does not appear on all the devices. It comes only on a single device. Even when a mail that is already present on all the devices is deleted from one device, by some magic it will still be there on the other device.
    2. Enterprise
    3. Microsoft outlook
    4. POP
  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    The problem seems to be with the account type- POP. This type of mail account can be used only on one device. Once the user opens the mail, it is deleted from the server. The mails then exist only on the device. When the same mail is opened on a different device, these mails cannot be retrieved from the server. Therefore, changes made in the account of one device will not be reflected on other devices.
    Switch to IMAP to avoid this problem. Configure the account with the following details:

    Incoming Mail Server: outlook.office365.com

    Incoming Server Port: 993

    Outgoing Mail Server: smtp-mail.outlook.com

    Outgoing Server Port: 587

    Hope that helps
    Deborah Timothy
    Hexnode UEM