[grace-baker Hexnode 2 December 2019 grace-baker Moderator]

Hey, Thanks for reaching out to us.

The Remote View is available starting from the “Enterprise” plan and the Remote Control from the Ultimate plan.
To know more about the features and pricing regarding each plan, please use the link.

Cheers!
Grace Baker
Hexnode MDM.

[Denise Participant 7 July 2020 Denise Participant]

What ports do I need to keep open for remotely viewing the iOS and Android devices once they are added to Hexnode?

[eva-tyler Hexnode 7 July 2020 eva-tyler Moderator]

Hi Denise,

Thanks for reaching out to us!

In order to enable remote view for iOS and Android devices, the following ports need to be kept open:
Port 80 – The default application port used during the installation of Hexnode.
Port 443 – Used for a secured and encrypted connection between mobile devices and Hexnode.
Port 3478 – TCP and UDP.
Port 5349 – TCP.

Check out the link to know more: https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-ios-devices-using-hexnode-mdm/ 

Cheers,
Eva Tyler
Hexnode MDM