“Profile Installation Failed” error while reenrolling DEP device to Hexnode.

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Hi there,
I cannot see an iPhone that was associated to the MDM server from our ABM account last week in the Hexnode portal. This is the first time I tried DEP enrollment. In the activity feed of Hexnode, the device is shown to be disenrolled. I tried to enroll it again by adding the device to Hexnode server from ABM. But got hit with this error. Cannot make head or tail of it!! What to do?

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  • Deborah Timothy

    Deborah Timothy

    Moderator

    Deborah Timothy

    Moderator

    Hi Daichi,

    Thanks for reaching out to us. You are facing this issue probably because the MDM profile is still on the device. Login to ABM and unassign the device from the MDM server. Wipe the device. You can enroll again to Hexnode using DEP enrollment.

    Cheers!!
    Deborah Timothy
    Hexnode UEM

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    Daichi

    Participant

    Daichi

    Participant

    @Deborah. Yes. That fixed it. One more thing, did I accidentally disenroll it or is the user responsible? Can the employee actually remove Hexnode profile from the device?

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    Thomas Arthur

    Participant

    Thomas Arthur

    Participant

    @Daichi Is the action “Allow MDM profile removal” enabled in the profile?

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    Daichi

    Participant

    Daichi

    Participant

    @Arthur I don’t remember doing anything like that. So, it is not the fault of the employee, right?

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    Thomas Arthur

    Participant

    Thomas Arthur

    Participant

    @Daichi Yes. He couldn’t have removed the profile. Mistakes happen all the time. Looks like this time it was yours!!

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    Daichi

    Participant

    Daichi

    Participant

    @Arthur Glad I cleared that up. Was very close to yelling at him for the mess he had put me in. You saved me from a lot of embarrassment.

  • Deborah Timothy

    Deborah Timothy

    Moderator

    Deborah Timothy

    Moderator

    @Daichi Yep. @Arthur is right. You can check if the profile is removable or not in the Hexnode portal.

    • Go to Enroll > Platform-Specific > Apple Business/School Manager > DEP Configuration Profiles.
    • Check the value in the field “Is MDM Removable?” corresponding to the profile that was associated with the device. A “No” indicates that the profile cannot be removed by the end user.

    Cheers!!
    Deborah Timothy
    Hexnode UEM