“Profile Installation Failed” error while reenrolling DEP device to Hexnode.

expand collapsive

Hi there,
I cannot see an iPhone that was associated to the MDM server from our ABM account last week in the Hexnode portal. This is the first time I tried DEP enrollment. In the activity feed of Hexnode, the device is shown to be disenrolled. I tried to enroll it again by adding the device to Hexnode server from ABM. But got hit with this error. Cannot make head or tail of it!! What to do?

All Replies

  • @Daichi Yep. @Arthur is right. You can check if the profile is removable or not in the Hexnode portal.

    • Go to Enroll > Platform-Specific > Apple Business/School Manager > DEP Configuration Profiles.
    • Check the value in the field “Is MDM Removable?” corresponding to the profile that was associated with the device. A “No” indicates that the profile cannot be removed by the end user.

    Deborah Timothy
    Hexnode UEM