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Problem with people locking their iPhones with iCloud and then not unlocking

Mobile Device Management Community Forums iOS Management Problem with people locking their iPhones with iCloud and then not unlocking

This topic contains 1 reply, has 2 voices, and was last updated by  Hexnode Support 1 month, 2 weeks ago.

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  • Author
    Posts
  • #313 Score: 0

    Williams
    Participant

    Hi looking for a system for our company with our mobile phones. We have a problem with people locking their iPhones with iCloud and then not unlocking them for us. will hexnode be able to solve this issue? also need tracking on the phone and if possible tracking while off or known last position?

    #325 Score: 0

    Hexnode Support
    Keymaster

    Hi Williams,

    You can use our platform to clear the activation lock and start using the device again.

    Here is the link for a detailed steps on how to do that.

    Bypass Activation Lock using MDM

    PS: This will not work in a Personal(home user) use case, as the device has to be supervised and enrolled in Hexnode before you wipe the phone.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)

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