[Hexnode Support Keymaster November 17, 2017 at 10:10 am Hexnode Support Keymaster Actions Edit Move Split Trash Reply]

Hi Tim,

Take a look at this help article to know about configuring APN certificates to enroll iOS devices.

https://www.hexnode.com/mobile-device-management/help/apns-settings/

You might also want to take a look at the steps to renew APN certificates.

Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
+1-510-545-9700 (Intl)
Hexnode | Mitsogo Inc.

[Stetson Smith Participant December 2, 2019 at 12:57 pm Stetson Smith Participant Actions Edit Move Split Trash Reply]

What if the APNs certificate is expired? How can we renew that?

[Grace Baker Moderator December 2, 2019 at 5:22 pm Grace Baker Moderator Actions Edit Move Split Trash Reply]

Hey, Thanks for reaching out to us.

If the APNs certificate expires, you won’t be able to manage the devices until you renew it.
You should use the same Apple ID to renew the certificate that was used to create the certificate for the first time. You’ll need to re-enroll the devices if you use a new Apple ID.

To renew the certificate, you will have to download the Certificate Signing Request from the Hexnode portal. This CSR is then uploaded to the Apple Push Certificates Portal and then the APNs certificate will be generated automatically and downloaded to your computer. This certificate then should be uploaded to the Hexnode portal.

Please use the link for a detailed explanation of how to renew the APNs certificate.

Hope this helps.

Cheers!
Grace Baker
Hexnode MDM