[Kipp Participant 3 January 2023 Kipp Participant]

Is your device DEP enrolled? ‘Coz I think the OS update doesn’t work if the mac isn’t DEP enrolled.

[Chloe Hexnode 4 January 2023 Chloe Moderator]

Hello!

The OS update action is supported on all supervised devices, regardless of whether they are DEP enrolled or not. Please verify whether your device is supervised. If it is, and you’re still not able to update the OS, kindly inform us about any error messages displayed. We’ll try and find a solution.

Best regards,
Chloe Edison
Hexnode UEM

[Gael Participant 7 January 2023 Gael Participant]

Hi @Chloe, thank you. Turns out the device wasn’t supervised. The update works fine now.