Location tracking issue

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Hello, how do I get Location Tracking on? It appears to be Enabled on the tablet but not from Hexnode Dashboard

All Replies

  • Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Actions

    What kind of device is that, iOS or android?

  • Paul Evans

    Participant

    Paul Evans

    Participant

    Actions

    It is an iOS device.

  • Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Actions

    Just go through this help doc and you will be able to get to location tracking in no time.

    Cheers!
    Frank Clinton
    Hexnode MDM.

  • Isalah

    Participant

    Isalah

    Participant

    Actions

    Why is that the ‘Scan Device Location’ greyed out in the Actions?

     

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The option ‘Scan Device Location’ will be disabled by default. For the option to be enabled, you will have to associate a location tracking policy to the devices.
    Please follow the below steps for the same:

    1. Login to the portal and navigate to Policies-> General Settings-> Location Tracking. 
    2. Click Configure. You will find the following options to be configured:
      Enable the Location Tracking: Check this option to enable location tracking on target devices.
      Location Update Interval: The location update interval can be chosen by clicking on the drop-down list next to this option
    3. Associate targets and save the policy.

    On associating the policy to the device, the Scan Device Location action will be enabled.
    You can now remotely fetch the device location by initiating a scan device location action from the Hexnode console.

    Wanna know more? Check out Scan Device Location Action.

    Cheers!
    Grace Baker
    Hexnode MDM