[Frank Member 24 July 2018 Frank Member]

What kind of device is that, iOS or android?

[Paul Participant 24 July 2018 Paul Participant]

It is an iOS device.

[Frank Member 24 July 2018 Frank Member]

Just go through this help doc and you will be able to get to location tracking in no time.

Cheers!
Frank Clinton
Hexnode MDM.

[Isalah Participant 2 March 2020 Isalah Participant]

Why is that the ‘Scan Device Location’ greyed out in the Actions?

 

[grace-baker Hexnode 2 March 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

The option ‘Scan Device Location’ will be disabled by default. For the option to be enabled, you will have to associate a location tracking policy to the devices.
Please follow the below steps for the same:

1. Login to the portal and navigate to Policies-> General Settings-> Location Tracking. 
2. Click Configure. You will find the following options to be configured:
   Enable the Location Tracking: Check this option to enable location tracking on target devices.
   Location Update Interval: The location update interval can be chosen by clicking on the drop-down list next to this option
3. Associate targets and save the policy.

On associating the policy to the device, the Scan Device Location action will be enabled.
You can now remotely fetch the device location by initiating a scan device location action from the Hexnode console.

Wanna know more? Check out Scan Device Location Action.

Cheers!
Grace Baker
Hexnode MDM