Issue while wiping the device

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Hi, I started the wipe on my testing, but it’s not in a weird status. The tablet still works correctly, but I can’t control it anymore.

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  • Frank Clinton


    Frank Clinton



    Hey Jerry! Once the device is completely wiped, which also removes the Hexnode MDM app, you would not be able to control the device.

    You can re-enroll the device to start managing it again. You can also set hexnode MDM as a system app so that a device wipe doesn’t remove it.

    Frank Clinton
    Hexnode MDM.