Issue while wiping the device

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Hi, I started the wipe on my testing, but it’s not in a weird status. The tablet still works correctly, but I can’t control it anymore.

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  • Participant

    Frank Clinton


    Hey Jerry! Once the device is completely wiped, which also removes the Hexnode MDM app, you would not be able to control the device.

    You can re-enroll the device to start managing it again. You can also set hexnode MDM as a system app so that a device wipe doesn’t remove it.

    Frank Clinton
    Hexnode MDM.