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Issue with Samsung S7

Mobile Device Management Community › Forums › General › Issue with Samsung S7

This topic contains 13 replies, has 2 voices, and was last updated by  Frank Clinton 4 months, 2 weeks ago. This post has been viewed 224 times

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 9, 2018 at 7:27 pm #2263 Score: 0

    Matt Jacobson

    Hi, I have accidentally enrolled a Samsung Galaxy S7 device and the device will not allow me to access Settings, Factory Reset or remove the Hexnode apps.it has been removed in the Management Tab however I cannot get the device back on wifi.

    July 9, 2018 at 8:13 pm #2265 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    Is there any possibility that you can connect the device back to the Wifi network? Are you able to pull down the notification panel?

    July 9, 2018 at 8:20 pm #2266 Score: 0

    Matt Jacobson

    yes, I can pull down the notification panel it will not allow me into Settings

    July 9, 2018 at 8:31 pm #2268 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    Do you see the WiFi icon in the notification tray?

    July 9, 2018 at 8:35 pm #2269 Score: 0

    Matt Jacobson

    Yes, it says Security Policy prevents the use of wifi

    July 9, 2018 at 8:38 pm #2271 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    Is there any network to which your device will auto-join on turning on the WiFi ?

    July 9, 2018 at 8:39 pm #2272 Score: 0

    Matt Jacobson

    No

    July 9, 2018 at 8:42 pm #2274 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    Okay. I think you also set a WiFi Profile in it which doesn’t allow the device to connect to any other WiFi network
    Do you remember blocking the Safe Mode for that device in the policy?

    July 9, 2018 at 8:45 pm #2277 Score: 0

    Matt Jacobson

    I have deleted the policies

    July 9, 2018 at 8:48 pm #2279 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    that’s the last option as the Factory reset is also blocked. But do you still have that policy in your dashboard or did you delete it off from the dashboard as well?

    July 9, 2018 at 8:52 pm #2280 Score: 0

    Matt Jacobson

    I deleted it

     

    July 9, 2018 at 8:56 pm #2282 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    Is there a sim card in the device? Are you able to turn on the Mobile data?

    July 9, 2018 at 8:58 pm #2283 Score: 0

    Matt Jacobson

    Yes.but Security Policy prevents it

    July 9, 2018 at 9:01 pm #2285 Score: 0

    Frank Clinton
    Hexnode MDM
    1 pt

    I guess you pretty much blocked every possibility to get out of the MDM. You can also try flashing the device with a custom ROM.

    Cheers!
    Frank Clinton
    Hexnode MDM.

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