[Frank Clinton Keymaster July 9, 2018 at 8:13 pm Frank Clinton Keymaster]

Is there any possibility that you can connect the device back to the Wifi network? Are you able to pull down the notification panel?

[Matt Jacobson Participant July 9, 2018 at 8:20 pm Matt Jacobson Participant]

yes, I can pull down the notification panel it will not allow me into Settings

[Frank Clinton Keymaster July 9, 2018 at 8:31 pm Frank Clinton Keymaster]

Do you see the WiFi icon in the notification tray?

[Matt Jacobson Participant July 9, 2018 at 8:35 pm Matt Jacobson Participant]

Yes, it says Security Policy prevents the use of wifi

[Frank Clinton Keymaster July 9, 2018 at 8:38 pm Frank Clinton Keymaster]

Is there any network to which your device will auto-join on turning on the WiFi ?

[Matt Jacobson Participant July 9, 2018 at 8:39 pm Matt Jacobson Participant]

No

[Frank Clinton Keymaster July 9, 2018 at 8:42 pm Frank Clinton Keymaster]

Okay. I think you also set a WiFi Profile in it which doesn’t allow the device to connect to any other WiFi network
Do you remember blocking the Safe Mode for that device in the policy?

[Matt Jacobson Participant July 9, 2018 at 8:45 pm Matt Jacobson Participant]

I have deleted the policies

[Frank Clinton Keymaster July 9, 2018 at 8:48 pm Frank Clinton Keymaster]

that’s the last option as the Factory reset is also blocked. But do you still have that policy in your dashboard or did you delete it off from the dashboard as well?

[Matt Jacobson Participant July 9, 2018 at 8:52 pm Matt Jacobson Participant]

I deleted it

 

[Frank Clinton Keymaster July 9, 2018 at 8:56 pm Frank Clinton Keymaster]

Is there a sim card in the device? Are you able to turn on the Mobile data?

[Matt Jacobson Participant July 9, 2018 at 8:58 pm Matt Jacobson Participant]

Yes.but Security Policy prevents it

[Frank Clinton Keymaster July 9, 2018 at 9:01 pm Frank Clinton Keymaster]

I guess you pretty much blocked every possibility to get out of the MDM. You can also try flashing the device with a custom ROM.

Cheers!
Frank Clinton
Hexnode MDM.