Issue with Samsung S7

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Hi, I have accidentally enrolled a Samsung Galaxy S7 device and the device will not allow me to access Settings, Factory Reset or remove the Hexnode apps.it has been removed in the Management Tab however I cannot get the device back on wifi.

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Is there any possibility that you can connect the device back to the Wifi network? Are you able to pull down the notification panel?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    yes, I can pull down the notification panel it will not allow me into Settings

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Do you see the WiFi icon in the notification tray?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    Yes, it says Security Policy prevents the use of wifi

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Is there any network to which your device will auto-join on turning on the WiFi ?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    No

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Okay. I think you also set a WiFi Profile in it which doesn’t allow the device to connect to any other WiFi network
    Do you remember blocking the Safe Mode for that device in the policy?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    I have deleted the policies

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    that’s the last option as the Factory reset is also blocked. But do you still have that policy in your dashboard or did you delete it off from the dashboard as well?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    I deleted it

     

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    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    Is there a sim card in the device? Are you able to turn on the Mobile data?

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    Matt Jacobson

    Participant

    Matt Jacobson

    Participant

    Yes.but Security Policy prevents it

  • Avatar

    Frank Clinton

    Keymaster

    Frank Clinton

    Keymaster

    I guess you pretty much blocked every possibility to get out of the MDM. You can also try flashing the device with a custom ROM.

    Cheers!
    Frank Clinton
    Hexnode MDM.