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Can't see my devices' IMEIs Android, Samsung XCover

Unified Endpoint Management Community Forums Android Management Can't see my devices' IMEIs Android, Samsung XCover

  • This topic has 3 replies, 4 voices, and was last updated 2 months, 3 weeks ago by Grace Baker. This post has been viewed 643 times
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  • #410 Score: 0
    PbK

    Hi guys, I can’t see my devices’ IMEIs Android, Samsung XCover  . Please help

    #791 Score: 0
    Hexnode Support
    Hexnode MDM
    2 pts

    Hi,

    Just do a quick device scan and that’ll fetch any missing information. Here are the steps.

    1. Go to Managment > Devices
    2. Select your Samsung Xcover by clicking on the device name
    3. Click on the Actions button up top and select Scan device
    4. This will update the missing device information
    5. Click the Bell icon to bring up the Actions log
    6. There you can see the statuses of the Actions you have initiated
    7. Once the Scan device shows success (it may take a minute or two), reload the page
    8. You should now be able to see the device’s IMEIs

    Please let us know if you still have trouble getting the device’s IMEIs

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

    #5763 Score: 0
    Freya

    I can’t find this bell icon on the device summary page 🙁

    #5790 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    This is due to some recent updates that we have made. To perform the device scan, please navigate to Manage tab and click on the desired device. You will be directed to the Device Summary Page. Click on the Actions button and choose the Scan Device option.
    You can navigate to the Action History sub-tab for seeing the status of the Action. Once the scan device action has been successful, reload the page. You should now be able to see the IMEI number.
    Please use the below screenshot for a reference:

    Screenshot 2020-03-06 at 5.21.46 PM

    Kindly reach us for any further queries!

    Cheers!
    Grace Baker
    Hexnode MDM

     

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