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Can't see my devices' IMEIs Android, Samsung XCover

Mobile Device Management Community Forums Android Management Can't see my devices' IMEIs Android, Samsung XCover

This topic contains 1 reply, has 2 voices, and was last updated by  Hexnode Support 1 month, 3 weeks ago.

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  • #410 Score: 0

    PbK
    Participant

    Hi guys, I can’t see my devices’ IMEIs Android, Samsung XCover  . Please help

    #791 Score: 0

    Hexnode Support
    Keymaster

    Hi,

    Just do a quick device scan and that’ll fetch any missing information. Here are the steps.

    1. Go to Managment > Devices
    2. Select your Samsung Xcover by clicking on the device name
    3. Click on the Actions button up top and select Scan device
    4. This will update the missing device information
    5. Click the Bell icon to bring up the Actions log
    6. There you can see the statuses of the Actions you have initiated
    7. Once the Scan device shows success (it may take a minute or two), reload the page
    8. You should now be able to see the device’s IMEIs

    Please let us know if you still have trouble getting the device’s IMEIs

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

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