[Hexnode Support Hexnode 14 June 2018 Hexnode Support Keymaster]

Hey Steve! The updates will be automatic, and you can’t block it from portal currently. However, you can turn if off from the device settings. Settings > iTunes & App Store > Automatic downloads > Apps – Toggle OFF

Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll-Free)
+44-(800)-3689920(UK Toll-Free)
+61-1800165939 (Australia Toll-Free)
+1-510-545-9700 (Intl)
Hexnode | Mitsogo Inc.

• This reply was modified 5 years, 3 months ago by  Hexnode Support.

[Raquel Participant 4 June 2021 Raquel Participant]

So if I use ur auto update feature, how long shld I wait for the VPP app update to be reflected on our devices?

[Deborah Hexnode 4 June 2021 Deborah Moderator]

Hello Raquel,

Thank you for reaching out to us.

Hexnode UEM checks for VPP app updates from the App Store daily at 7:00 am UTC. If any updates to the VPP apps are detected, then Hexnode automatically pushes them to the devices at 10:00 am UTC. You can also check for app updates manually. To do so:

• Go to Apps in the Hexnode portal.
• Select the License Type as VPP from the Filter Apps menu.
• Select the required app and click on the Settings (gear icon) on the top-right corner of the App detail box and then click Check for Updates.
• If an update is available, the app will get updated automatically. Otherwise, it will display that no updates are available.

Like all other apps, it might take a few minutes for the app to be updated on the device.

Word of caution: The apps will be automatically updated on the device only if these apps were deployed to the device using the Mandatory Apps policy. The policy should still be associated with the devices. Read our help doc on updating VPP apps to know more.

Cheers!!
Deborah Timothy
Hexnode UEM