Icon for video loads before video is available, confusing user.Solved

Participant
Discussion
4 months ago

When a video and its icon are downloaded into a device, the icon is installed before the video loads. This allows the user to select the icon, but gets the message “video not available”. This is not a good user experience.

It would be better to download the video FIRST, then download the icon, so that when the icon appears to the user, it will actually work.

Replies (3)

Marked SolutionPending Review
Hexnode Expert
4 months ago
Marked SolutionPending Review

Hello @david-espenlaub, welcome to Hexnode Connect!

We understand your concern. We will take it up with the corresponding team and get back to you once they assess the feasibility of making the suggested change.

Best regards,
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
Participant
2 months ago
Marked SolutionPending Review

2 months later…..no reply from you yet……

Marked SolutionPending Review
Hexnode Expert
2 months ago
Marked SolutionPending Review

Hello @David-Espenlaub , we’re sorry about the delay. Our team is currently working on this case. We’ll get back to you with a solution as soon as possible. 

Best regards,  
Chloe Edison 
Hexnode UEM