[John Hexnode 8 March 2024 John Moderator]

Hello @Luuk, welcome to Hexnode Connect.

To track the network data usage of all applications within the profile owner, you must grant the “Usage access” permission for Hexnode for Work. Enabling permission for “Usage access” to Hexnode for Work allows Hexnode to monitor the data usage of other applications in the work profile of the device.

To enable this permission, follow the below steps:

1. Open ‘Settings’ on your Android device.
2. Navigate to ‘Apps’.
3. Find and open ‘Special app access’.
4. Select ‘Usage access’.
5. Under ‘Work’, click on ‘Hexnode for Work’ and allow permission for Usage access.

By following the above steps, you will be able to track the data usage of all applications used within the work profile.

We hope this helps, please contact us in case of further queries.

 

With regards,
John,
Hexnode UEM

[Luuk Participant 8 March 2024 Luuk Participant]

Is there a specific reason why we need to allow this permission manually, and why the permission for Usage access has not been prompted during the initial enrollment process?

[John Hexnode 9 March 2024 John Moderator]

Hey @Luuk,

We understand your problem. As we checked, the issue persists on devices enrolled as Android Enterprise Profile Owner devices. Meanwhile, we recommend you follow the above-mentioned steps for granting permission to Usage access for the Hexnode for Work app.

I hope this information helps you.

Regards,
John,
Hexnode UEM

• This reply was modified 1 month, 1 week ago by  John.
• This reply was modified 1 month, 1 week ago by  John.
• This reply was modified 1 month, 1 week ago by  John.