[Finley Participant 14 March 2021 Finley Participant]

I think it’s possible for some devices above a certain OS version…not sure!!!

[April Hexnode 15 March 2021 April Moderator]

Hey Jessica, thank you for reaching out to us!

As Finley mentioned, Android devices with OS versions 5.0+ support the installation of work profiles. However, you can always be sure! You just need to locate and install an application called “Test DPC”. It downloads two shortcuts, “Test DPC” and “Set up Test DPC”. Tap on “Set up Test DPC” and click on “Set up” on the screen that appears next. If it is possible to set up a work profile on your device, you will be prompted accordingly.

If not, the screen will display an error message telling you that your device does not support work profiles.

Hope this clears your query.

Cheers,
April Watson
Hexnode UEM

• This reply was modified 2 years ago by  April Watson.

[Jessica Participant 15 March 2021 Jessica Participant]

Thanks April! One more thing – is there any way to find the device models that are compatible with work profiles before we buy them?

[April Hexnode 15 March 2021 April Moderator]

Hey Jessica,

Yes, Google has created a list of device models that support enterprise features. You can view the list of Android Enterprise Devices here.

Hope this clears your query.

Cheers,
April Watson,
Hexnode UEM

• This reply was modified 2 years ago by  April Watson.

[Leighten Participant 5 August 2021 Leighten Participant]

Not able to enroll some Samsung devices to the portal. Got the strange error: “Cannot create a work profile – The security policy prevents the creation of a managed device because a custom os is or has been installed on this device”. strange because the devices have enrolled before in the same portal which means work profile is supported. And there is no custom OS. What to do?

[antonia Participant 5 August 2021 antonia Participant]

Did u try enrolling devices other than Samsung? Getting same issue?

[Leighten Participant 5 August 2021 Leighten Participant]

Problem only with Samsung devices.

[Deborah Hexnode 5 August 2021 Deborah Moderator]

Hello Leighten,

Thank you for reaching out to us.

Unfortunately, this is an issue with Samsung Knox devices. There is a unique feature called Knox Warrant Bit to detect malicious software installed on your device. It seems like somehow the Warranty Bit is getting triggered, preventing enrollment to Hexnode. Here are a few things that you can try:

1. Install the app “Google Apps Device Policy”.
2. Enroll again after performing a factory data reset from the Settings app.
3. Update the OS to the latest version.

Cheers
Deborah Timothy
Hexnode UEM