Error Authentication ( credential used for autentication belongs to a different

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Hello Community!

I have this error when i try to enroll windows devices :

Authentication error! The credential used for authentication belongs to a different user. Please check the assigned user and retry.


This happen when i try to enroll some windows devices. We are suspecting that in one moment they were installed with image ( wrong one with hexnode already installed ). We tried uninstall, remove accounts, try from another local account, change enrollment accounts, etc. Cleaning repositories, temp files, fixing registry problems, etc.

So far nothing works.

Anyone could have some idea about how we could fix this? . In our hexnode management we dont see those serials. But if i download a report with dis-enrolled devices i can check them anyways with different id.

Screenshot 2022-05-04 at 10.52.03


Thank you for help in advance!

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