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Enroll to ABM issuesSolved

2 years ago

We were trying to enroll our device using apple configurator. We prepared and tried to associate with it but shows the error “the configuration for your iPad could not be downloaded” “Time out”. How to fix this?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review

Thank you for reaching out to us, and welcome to the Hexnode Community!

Since multiple scenarios could result in the error you mentioned, I would like to ask you to systematically go through all of them:

  1. Network issue

The simplest reason for this error would be a network interruption. Make sure your network is stable and try again. Oh, and please remember to remove the Wi-Fi profile from the Blueprint and restore your device before re-attempting the steps.

  1. Residual configuration settings

Any residue left behind by the previous configuration profiles may result in this error when the new configuration profile is added.

Luckily, we already covered this one while checking the first option. So, let’s move on!

  1. The device is already added to an ABM profile

This error is sometimes caused if the device is already added to an ABM profile.

Head onto Apple Business Manager and make sure that the devices are not listed in your company’s ABM. And if the devices are listed, make sure to unassign them from the MDM server before trying again.

  1. Pending Software Updates

Although not very common, this issue is sometimes resolved by a simple software update. Please try updating your software and try again. And like with the first one, don’t forget to remove the Wi-Fi profile and blueprint and restore your device before re-attempting the steps.

As much of a hassle as this is, I would still like to request that you go through all these. And if the issue still persists, don’t hesitate to reach out to us.

Have a great day!

Best Regards,
Audrey Black
Hexnode UEM