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Device erase issue

Unified Endpoint Management Community › Forums › General › Device erase issue

This topic contains 1 reply, has 2 voices, and was last updated by  Frank Clinton 1 year ago. This post has been viewed 316 times

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  • July 9, 2018 at 7:21 pm #2257 Score: 0

    Maya Bay

    Hi, I have a device I’ve had to erase, and it seems to be having some trouble getting back into hexnode. It seems to do an initial checking but doesn’t install the app or apply policies.

    July 9, 2018 at 8:01 pm #2288 Score: 0

    Frank Clinton
    Hexnode MDM

    Hey Maya! There is a probability that you are trying to install apps to the duplicate instance of the device, to solve this, the device must be removed and the duplicate instance should be set to “mark as disenrolled“, once this is done, re-enroll the device.

    Cheers!
    Frank Clinton
    Hexnode MDM.

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