Convert unmanaged apps to managed apps

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There are few apps on some of our company devices that are unmanaged in the portal, they were installed by the users itself. Can we convert those apps to managed ones so that we can have more control over them?

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  • Hey @ryker, thank you for reaching out to us.

    Yes, there is a way you can convert unmanaged apps to managed apps on supervised iOS devices running 9.0 and later.

    Here’s how you can go about doing it:

    1. Select the required device from the Manage tab in the Hexnode portal.
    2. Click on the Applications sub-tab from the device summary page.
    3. Tap the gear icon next to the unmanaged app and click on the Manage App option.

    The unmanaged apps will now be converted to managed apps and you’ll have more control over them.

    Hope this helps. Do reach out if you’ve further queries.

    Chris Wheeler
    Hexnode UEM

  • Thanks for reaching out to us, @denver.

    For unsupervised iOS devices, unfortunately, the only option would be to uninstall the applications from the device-end and then push them from the Hexnode portal to make them managed.

    In order to convert the unmanaged apps to managed apps from the portal, you will have to re-enroll the devices in the supervised mode, and then follow the steps described above.

    Do reach if you have any further queries. Would be happy to help.

    Chris Wheeler
    Hexnode UEM