I’m kinda in a deadlock here. We have some conferences tomorrow which all our employees must attend. So I’ve added the conference app to a single app kiosk and pushed it to our employees’ phones. The catch is, when they lock the screens, they can’t answer the calls. What should I do? All phones run on Android 10, and enrolled as device owner. Please help urgently!
Thanks for reaching out to us, @Wang!
Ensure that you have granted all the permissions required by the app to answer the calls. Please do inform us if the users are still unable to answer calls. We’ll check out the app and find out any possible issues.
You can also implement a temporary solution. In Policies > Kiosk Lockdown > Android Kiosk Lockdown, under Peripheral Settings, navigate to Hardware/software buttons. Here, you can enable the Disable power button feature and also uncheck the Users can turn device Off option. This will let the device always stay awake, and now the employees can always take calls.
When the device screen is always on, anyone will be able to view the content displayed in it. So, it would be best if you revert these settings after the conference. Please do note that on Samsung Knox devices running on Android 5.0 – Android 8.1.0 and on devices enrolled in Android Enterprise, disabling the power button will clear the lock screen PIN, unlock pattern, or password.
Hope that resolves the issue.
Cheers!
Gabriel Galbraith
Hexnode UEM
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This reply was modified 2 years ago by
Gabriel Galbraith.
28 May 2021