[gable Participant 23 November 2021 gable Participant]

If all your students do not experience this error, it might be a problem of the office apps. Sometimes, all you need is to just sign out and sign in again to open the files. And if everyone face this issue, it might be any restrictive settings configured from the admin console. Maybe the Hexnode support can shed some light on this.

[Jeff Hexnode 23 November 2021 Jeff Moderator]

Hey @claire,

Thanks for sharing your experience with us!

There can be several reasons why SharePoint or OneDrive becomes inaccessible. From your description, it’s evident that the issue arises due to your web content filter policy. In this case, all you need to do is whitelist some Office 365 URLs to establish connectivity to your required sites.

Have a look at the SharePoint Online and OneDrive for Business documentation to get the complete list of required addresses.

Hope this answers your query.

Cheers!
Jeff Morrison
Hexnode UEM

[claire Participant 23 November 2021 claire Participant]

Will check this out now but can’t there be a better alternative? Adding all these domains manually seems to be hectic.

[Jeff Hexnode 23 November 2021 Jeff Moderator]

@claire You can also try out the kiosk functionality where you can add all the required websites as web apps, restricting access to all other apps or websites. Sometimes, you may also require to run some applications as background apps to ensure the smooth working of applications/websites added in the kiosk mode. In any case, you’ve to include the required Office 365 URLs to access files from Microsoft docs.

Hope that helps!

Cheers!
Jeff Morrison
Hexnode UEM