Blocking apps in Android devicesSolved

Hey, Thanks for posting. Happy to help.

When the blacklisting policy is applied to an Android device enrolled under Android Enterprise as a Device Owner, the specified apps will get hidden from the device and it cannot be opened. The app will not be able to access the internet and there is no chance for the updation.

Please use the help link for more info on the Blacklisting feature.

Cheers!
Grace Baker
Hexnode MDM

hey, sharing a doubt. We had deployed an app to our employees on their android phones but it wouldn’t get installed. we’ve associated these policies on their phones now: password, some advanced restrictions, mandatory app, whitelist, wifi and email. the app we pushed was from play store so its probably not any app issue. phone is also properly connected to internet. we haven’t applied kiosk or anything. we’re at loss as to why app isn’t getting installed.

wasn’t there some restriction regarding play store? Did you check if you have applied that?

yep, checked that! installing app is not restricted.

I’ve encountered this before. You’ve created a whitelist policy right… so if you want the app to be seen there you’ve gotta whitelist the new app too.

oh that’s new. thanks. will check that out.

update: app still doesn’t get installed

Hey there! Thanks for posting on our forum!

@Zerine, could you please check if you have added the Play Store app in
the whitelist policy?

If you are installing a new app when a whitelist policy is active, you need to whitelist both the app to be installed and the Play Store too. This is because when a whitelist policy is applied on the device, all other apps are considered to be blacklisted. This would mean that the Play Store is automatically blocked.
Once you whitelist the Play Store and the app to be installed, the Play Store will be displayed on the device screen, and as soon as the installation is finished the user will be able to access the newly pushed app too.

Please check and update if the issue gets solved by doing so.

Cheers!
Gabriel Galbraith
Hexnode UEM

• This reply was modified 3 years, 1 month ago by  Gabriel.
• This reply was modified 3 years, 1 month ago by  Gabriel.

thanks, app installation successful!

Great!

If the users don’t require access to the Play Store, you can remove it from the whitelist policy once the app installation/update is finished.

Don’t forget to ensure that the Play Store is whitelisted while updating the apps in an active whitelist policy.

Have a great day!
Gabriel Galbraith
Hexnode UEM