Reply To: Cant supervise iPad using AC 2

Deborah TimothyDeborah Timothy
1 pt

Hello Aubrey,

Thank you for reaching out to us. The problem can be due to a faulty cable. Try replacing the cable. If it still doesn’t work, any of the steps given below might do the trick:

  1. Try changing the port of the Mac.
  2. Reboot both the devices and try.
  3. Put the iPad in recovery mode and try.
  4. Perform a factory reset and try again.

As Dakari pointed out, you can also supervise using Device Enrollment Program. Do check out our help doc on Supervising using Apple Device Enrollment Program.

Deborah Timothy
Hexnode UEM