Reply To: Minimum location update interval

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

To track the location of the devices, you will have to successfully associate location tracking policy with them:

  • Navigate to Policies-> General Settings-> Location Tracking. Click Configure.
  • Select Enable Location Tracking and set the Location Update Interval.
  • Associate targets and save the policy.

The possible reasons for the failure of location tracking are:

  • The device might not be connected to a network.
  • Location services might have been disabled on the device.
  • The location tracking policy might not have been successfully associated with the device.

Please check out the help doc on reasons for location tracking failure for more info.

Grace Baker
Hexnode MDM