Reply To: Enrolled iOS devices not listed in portal even if it has the profile installed

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

The probable cause of iOS devices not being listed in the portal is that they are not able to reach the APNs.
Please check if your device is connected to a network. Only then the device will be able to reach the APNs.

Grace Baker
Hexnode MDM