Reply To: Receives an APNs error while enrolling an iPhone in Hexnode

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
For creating an APNs certificate:

  1. Login to the portal and navigate to Admin-> APNs.
  2. Click on Configure APNs Certificate.
  3. Click on Generate CSR for downloading the self-signed certificate from Hexnode.
  4. Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
  5. Upload the self-signed certificate and download the APNs certificate that Apple generates.
  6. Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.

Kindly use the help doc on APNs certificate creation for more info.

Grace Baker
Hexnode MDM