Reply To: iPad in kiosk shows Error -‘guided access app unavailable.contact admin’

#6315
AvatarGrace Baker
Moderator
2 pts

Hey, Thanks for reaching out to us.

This error appears because you have tried to apply a kiosk policy to manage an app that is not installed on the device. When the device is booting up, it attempts to load the application and lock it in the foreground as a Kiosk. When the app is not found, the entire device is locked up into a non-responsive state.

The error may also occur due to misconfiguration of other Accessibility related settings, but will typically not fully lock the device down in a non-responsive state. So, if you can access the device settings, just navigate to settings -> accessibility and turn off guided access.

If this doesn’t work, since you have already tried removing the policy from the device and it has not made any difference, you may have to reset the device. You may initiate the wipe via remote actions or carry out hard reset.

Cheers!
Grace Baker
Hexnode MDM