Reply To: Problem with people locking their iPhones with iCloud and then not unlocking

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

You can enable Supervision on iOS devices using Apple Configurator or Device Enrollment Program (DEP). While using Apple Configurator, you will have to hook up the devices to a Mac whereas supervising using DEP is completely over-the-air. However, DEP registration and approval might take around 5-10 business days, if the organization is not already enrolled in Apple Deployment Program.
Also, devices purchased after 1st March 2011 and running at least iOS 7.0.4 can only be added to DEP.
Supervision can be enabled only on a brand-new device or the device will have to be factory reset.

Need to know more? Check out iOS Supervised Mode.

Grace Baker
Hexnode MDM