Reply To: Device re-enrolls as a new one

#14293
AvatarLuuk
Participant

We have provisioned a few Mac devices months back. But, don’t know what happened. This one is unable to check in with Hexnode for a while.

I saw a few posts on resetting the dep cache using the sudo profiles renew -type enrollment command. So I tried it. Yet, it initiated the enrollment as a new device instead of re-enrolling it in the portal.

That’s however not a big deal! What frustrates me the most is, I had the filevault policy associated with the device earlier. As such, the decryption key was obtainable from the portal. Since the device is now enrolled as a new one, I cant find any decryption key shown in its device summary.