Reply To: “System update is blocked. Please contact your device admin for more info.” showing when trying Android OS update

#12690
AvatarAura Bella
Participant

@nevaeh, yeah we do have a policy associated with the device that has the OS update payload for Android devices configured as – “update during inactive hours”. The hours are set during midnight and the user mostly clicked this option during their work timing around morning/afternoon.

Once we removed this policy, user was able to update the OS successfully.

Is this the expected workflow? Shouldnt manual updates be restricted as well when update during inactive hours is set in the OS update policy?
Thank you