Reply To: iMessage app greyed out

Deborah TimothyDeborah Timothy
1 pt

Hello Nefertiti,

Thank you for reaching out to us. This situation arises when a policy that has disabled the option “Modify an account” (in the Advanced Restrictions section) is applied to the device. This restriction disables the user from modifying accounts associated with any iOS apps (including iMessage). The greying out of iMessage in the Settings app indicates that the user will not be able to create, edit or delete iMessage accounts. Other than that, the app will function as expected.

Enable the option “Modify an account” in the Advanced Restrictions section of the policy to unlock iMessage in Settings.

Deborah Timothy
Hexnode UEM