Reply To: Unable to clear browsing history on iPhone

Gabriel GalbraithGabriel Galbraith
1 pt

Hey everyone! Thanks for posting on our forum.

There are broadly two different cases where the said issue could occur.

Case 1
This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.

Case 2
If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.

Hope this resolves the issue.

Gabriel Galbraith
Hexnode UEM