MDM Integrations: Unify Your IT Tech Stack with Hexnode

If you are like most IT Directors, your tech stack is already crowded. You likely have an Identity Provider (IdP) managing access, an ITSM tool handling tickets, and a suite of security scanners monitoring traffic. The last thing you want is another standalone tool that demands you to rip and replace your current infrastructure. You don’t need more noise; you need better signals.

Legacy Mobile Device Management (MDM) solutions often operate in silos, forcing teams to duplicate work across different dashboards. That era is over. Hexnode operates not as a replacement, but as an Orchestrator. It functions as the central nervous system for your endpoints, collecting granular device data – OS versions, compliance status, encryption levels and feeding it directly into the tools you already use. This is where MDM integrations become critical.

Hexnode does not attempt to replace your ticketing system or your identity provider. Instead, it makes them smarter through powerful MDM integrations:

• For Identity: Hexnode integrates with Microsoft Entra ID (Azure AD), Okta, and Google Workspace, syncing user directories and ensuring access policies are based on real-time device compliance.
• For Support: We integrate with ITSM platforms like Zendesk and Freshservice, allowing your technicians to view device diagnostics directly within a support ticket, eliminating the need to switch consoles.

By connecting these disjointed systems, Hexnode turns scattered data into unified control, ensuring your existing investments work harder for you.

Identity First

One of the biggest fears for IT Managers is the “silo effect” having to maintain a separate user list for mobile devices that doesn’t match your central email or HR directory. If a user leaves the company, revoking their email access should ideally revoke their device access too. When these systems are disconnected, you end up with security gaps and administrative double-handling.

Hexnode solves this by treating your existing Identity Provider (IdP) as the master source of truth. We do not ask you to recreate your organizational hierarchy; we simply mirror it. By integrating directly with your IdP, Hexnode ensures that your device management policies are always in sync with your user database.

• Microsoft Entra ID (Azure AD), Okta, & Google Workspace: Hexnode integrates natively with these major identity providers. You can sync Users and User Groups directly into the Hexnode console. If you add a new employee to your “Sales” group in Entra ID, they are automatically recognized by Hexnode and ready to receive the “Sales Team” device policy.
• Single Sign-On (SSO) for Enrollment: Stop handing out generic enrollment passwords. With Hexnode, employees enroll in their devices using their standard work credentials (SSO). This utilizes the SAML or OIDC protocols you already have in place, meaning less friction for the end-user and fewer help desk tickets for “forgotten passwords.”
• Apple Business Manager (ADE): You can link Hexnode to Apple Business Manager to push identity settings during the initial “Hello” screen setup. This allows you to enforce Modern Authentication, requiring the user to authenticate with their Azure AD or Google credentials before the device setup is complete.
• Android Zero-Touch Enrollment: Similarly, for corporate Android devices, Hexnode’s integration allows you to provision devices over the air. The device unboxes, connects to Wi-Fi, and immediately prompts the user to sign in with their corporate identity to proceed.

MDM Integrations for Your Ticketing System (ITSM)

Support agents often spend the first ten minutes of every ticket just trying to establish context. “What model is your phone?” “Have you updated your OS?” “What is your serial number?” These back-and-forth flying blind wastes time and frustrates end-users who just want their issue fixed.

Hexnode bridges the gap between your managed devices and your help desk. By integrating directly with your ITSM tools, we deliver the technical context your agents need before they even say “hello,” turning your ticketing system into a command center.

• Asset Syncing: When a user raises a ticket, the Hexnode integration automatically pulls that user’s specific device data including battery health, OS version, storage capacity, and network info and displays it directly within the Freshservice or Zendesk side-panel. Your agents instantly know if the issue is a dead battery or an outdated OS without asking a single question.
• Remote Actions from the Help Desk: We empower your Level 1 support to fix simple issues without escalating or switching consoles. Agents can initiate critical commands like Remote View, Lock Device, or Clear Passcode (to reset a forgotten PIN) directly from the ticket interface.

Benefit: This drastically reduces Time-to-Resolution (TTR). By removing the diagnostic friction, you free up your team to focus on complex tasks rather than basic information gathering.

Compliance Automation

In many organizations, security tools operate in silos. Your compliance platform doesn’t know if a laptop is encrypted until you manually upload a screenshot. Your threat defense tool might detect a virus, but it lacks the authority to immediately lock the device or wipe corporate data. These gaps create blind spots and operational overhead.

Hexnode eliminates these silos by acting as the active data feeder and enforcement arm for your security stack. We don’t just manage the device; we broadcast its real-time health status to the tools that govern your risk.

Compliance Integrations (Drata & Vanta):

• Hexnode integrates directly with compliance automation platforms like Drata and Vanta.
• Instead of chasing employees for screenshots to prove they have FileVault or BitLocker enabled, Hexnode automatically feeds this evidence to your compliance dashboard.
• If a device falls out of compliance (e.g., a user disables their screen lock), Hexnode flags it, and your compliance tool logs the failure instantly. This automates evidence collection for frameworks like SOC 2, ISO 27001, and HIPAA.

Threat Defense (Check Point Harmony Mobile):

• Hexnode pairs with Check Point Harmony Mobile to close the loop between detection and enforcement.
• How it works: Check Point scans the device for network attacks or malicious apps and calculates a “Risk Score” (Low, Medium, High).
• The Enforcement: It sends this score back to Hexnode. If the risk level spikes (e.g., a device connects to a compromised Wi-Fi), Hexnode can trigger an automated compliance policy to instantly quarantine the device or remove corporate app access until the threat is resolved.

The “Anything Else” Connector: The Hexnode API

While native integrations cover the most popular tools, every organization has its quirks. You might rely on a niche industry application, a legacy asset database, or a custom-built internal dashboard that no off-the-shelf MDM connects to out of the box.

For these unique tech stacks, Hexnode acts as a “Developer’s Canvas.” We provide the raw connectivity layers “our API and Webhooks” so your team can build the exact workflows they need without waiting for a vendor update.

RESTful API:

• Hexnode exposes a comprehensive REST API that allows your developers to interact programmatically with your device fleet.
• This means you can pull specific datasets (like data usage reports or app lists) into your own visualization tools, or even script bulk actions such as initiating a scan on 5,000 devices simultaneously directly from your own command line or internal portal.

Webhooks:

• While APIs are about asking for data, Webhooks are about listening to events. Hexnode Webhooks allow you to trigger real-time actions in external systems based on what happens on the device.
• Real-world application: You can configure a webhook so that if a device leaves a specific Geofence, Hexnode instantly sends a POST request to a communication tool like Slack or Microsoft Teams, alerting the security team immediately.

Conclusion

Adding Hexnode to your infrastructure isn’t about “adding another tool to manage.” It is about adding the missing link that makes your current investments work as a cohesive unit. By feeding real-time device intelligence into your Identity Provider, ITSM, and Security platforms, Hexnode transforms them from isolated tools into a unified operational engine. We don’t just manage your endpoints; we amplify the value of your entire tech stack.

Stop settling for silos. See exactly how Hexnode fits into your specific infrastructure. Check out our Integrations Marketplace to find your tools.