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Wipe and disenroll

  • This topic has 1 reply, 1 voice, and was last updated 2 weeks ago by Grace Baker. This post has been viewed 41 times
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  • #5322 Score: 0

    Hi. When you wipe an Android device but then want to associate a new policy with it, do you have to disenroll it first?

    #5325 Score: 0
    Grace Baker

    Hey, Thanks for reaching out to us.

    When a device is wiped, it will no longer be managed by Hexnode except the devices with Hexnode MDM as the system app. You will have to re-enroll the devices before attaching a new policy with it.
    After the wipe is performed, the device might still be listed in the device list in the Manage tab. Click on the device and you will be directed to the device summary page. Click on the ‘Actions’ button and choose the ‘Mark as Disenrolled’ option to remove this entry from the device list. Else, this might create multiple entries when the device is re-enrolled.
    So, after the device is disenrolled and the entry has been removed from the device list in the Manage tab, the device can be re-enrolled and new policy can be associated.

    Hope this helps!

    Grace Baker
    Hexnode MDM

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