[denver Participant 19 January 2022 denver Participant]

@wade56 try restarting the device. If that doesn’t make any difference, run the windows diagnostic tool to troubleshoot for any problems. Check if your audio drivers are also up to date.

[Johan Hexnode 19 January 2022 Johan Moderator]

Hey @wade56,
Thank you for reaching out to us.

What @denver suggested is a great way of troubleshooting your devices for faulty services. But the method implies considerable downtime for the device and the employee. With Hexnode UEM, you can remotely execute a custom script to rectify the audio problem using the Execute Custom Script action.

Windows has a built-in software service named Windows Audio Service that manages all audio devices and services on the device. At times, the audio service may not start automatically when the device turns on. In that case, restarting the Windows Audio Service can solve the audio problem.

To restart the audio service, execute a custom script on the target device using Hexnode UEM. Head over to Manage > Devices > select your devices > Actions > Execute Custom Script to access this feature. You can find the detailed script to restart Windows Audio Service remotely by following the link.

I hope that was helpful to you.

Cheers!
Johan Blake
Hexnode UEM

[Wade56 Participant 20 January 2022 Wade56 Participant]

Thank you @johan-blake for that.
Thanks @denver, I will keep these steps in mind for future troubleshooting 🙂