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VPP token expiredSolved

Participant
Discussion
4 weeks ago

Hey,

I’ve been attempting to deploy Microsoft Teams on our managed macOS devices using Install Application action, but the installation failed with the error message:

App installation could not be completed as the VPP token has expired. Renew the VPP token and try again.

I am unfamiliar with the process of renewing a VPP token and unsure where to begin. Could someone help me out?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
4 weeks ago
Marked SolutionPending Review

Hi @damaris ,

Thanks for reaching out! I’ll walk you through the process to renew your VPP token step-by-step:

    1. First sign in to your Apple Business Manager account.
    2. Click on your name at the bottom of the sidebar, then go to Preferences > Payments & Billing.
    3. Under Apps and Books, find Content Tokens and click Download next to the token you need.

Once you have the token downloaded, follow these steps in the Hexnode UEM portal:

    1. Go to the Admin tab.
    2. Select Apple Business/School Manager on the left, then click Apple VPP.
    3. Choose the account name associated with your Apple VPP user ID.
    4. Click Choose file next to Renew VPP Token File and upload the token file you downloaded from Apple Business Manager.
    5. Click Save.

That should successfully renew your VPP token and resolve the installation issue on your macOS devices.

Let me know if you need further assistance!

Best regards,
Eden Pierce
Hexnode UEM