Users not receiving the Hexnode enrollment requests.

[Wilson]

I have sent the enrollment requests but my users tell me they have failed to receive it. What might be the reason?

[Grace BakerModerator Karma: 1 pt]

Hey, Thanks for reaching out to us.

For the users to receive the enrollment requests via email:

• Confirm that you have enabled the authentication mode via email. Go to enroll-> Settings-> Requests Mode and check Email. Under Authentication Modes, check Enforce authentication and click on Save.
• Please check if the mail has fallen into the junk/spam folder.
• Check if your anti-virus has blocked the request from being sent.
• If the POP/IMAP setup is configured, ensure that it is not blocking the enrollment requests from being sent.
• Verify the validity of the email and confirm it is not in the blocked list.
• Confirm that the Hexnode domain is not blocked by spam/firewall filters.
• Check the on-premise configuration and check if the mail configurations have been correctly applied.

Cheers!
Grace Baker
Hexnode MDM

[Adalberto]

Is there a way to cancel the enrollment request sent?

[Grace BakerModerator Karma: 1 pt]

Hey, Thanks for reaching out to us.

Yes, you will be able to cancel the already sent enrollment requests in the ‘Pending’ status:

• Navigate to Enroll-> Status. You can see the filter options along the right side. Select Pending under Request Status and the pending requests will be listed.
• Select the desired users with pending requests.
• Click on the Manage button and choose Cancel pending Requests.

Once the pending requests are cancelled, the enrollment link will become invalid and the request status will change to Cancelled.

Cheers!
Grace Baker
Hexnode MDM

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