I have sent the enrollment requests but my users tell me they have failed to receive it. What might be the reason?
Grace Baker
Moderator
April 20, 2020 at 12:28 pm
Grace Baker
ModeratorHey, Thanks for reaching out to us.
For the users to receive the enrollment requests via email:
- Confirm that you have enabled the authentication mode via email. Go to enroll-> Settings-> Requests Mode and check Email. Under Authentication Modes, check Enforce authentication and click on Save.
- Please check if the mail has fallen into the junk/spam folder.
- Check if your anti-virus has blocked the request from being sent.
- If the POP/IMAP setup is configured, ensure that it is not blocking the enrollment requests from being sent.
- Verify the validity of the email and confirm it is not in the blocked list.
- Confirm that the Hexnode domain is not blocked by spam/firewall filters.
- Check the on-premise configuration and check if the mail configurations have been correctly applied.
Cheers!
Grace Baker
Hexnode MDM