Users having trouble reseting password on MacOs

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After applying a new password policy, select Macbook users are unable to update their passwords, even though all the checkmarks show as green when entering their new passworeds (i.e. they meet all conditions for the policy). Any thoughts?

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  • Hello @rgreen13, welcome to Hexnode Connect!

    I believe you’ve reached out to our support team about this issue. Our team is currently working on resolving it. The support team will get back to you as soon as our team has a solution in place.

    We will keep you posted regarding the same.

    Best regards,
    Chloe Edison
    Hexnode UEM