Users having trouble reseting password on MacOs

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After applying a new password policy, select Macbook users are unable to update their passwords, even though all the checkmarks show as green when entering their new passworeds (i.e. they meet all conditions for the policy). Any thoughts?

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  • Hello @rgreen13, welcome to Hexnode Connect!

    I believe you’ve reached out to our support team about this issue. Our team is currently working on resolving it. The support team will get back to you as soon as our team has a solution in place.

    We will keep you posted regarding the same.

    Best regards,
    Chloe Edison
    Hexnode UEM

  • Hexnode

    Catherine George

    Keymaster

    Hi Daniel,

    It’s great to have you back with us!

    Could you please check the OS versions across the devices wherein the issue occurs?

    This inconsistency on Mac has been a known issue and reported since the Sonoma update. However, Apple seems to have resolved it in Sonoma 14.1.

    Please try updating the device. Feel free to get back to us if there are any more queries.

    Have a happy day ahead!

    Regards,

    Catherine George

    Hexnode UEM