Need help! Can’t clear the browsing history in Safari app! The option is greyed out :/ Is it a bug or something? iPhone version is 12 and OS 14.6
Thanks in advance!
Elfie
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Replies (7)
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Participant
4 years ago
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could be some minor issue that may get fixed upon restarting the phone
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Participant
4 years ago
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Tried that already, but to no avail 🙁
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Participant
4 years ago
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you may have inadvertently set something. you could choose to reset all settings, but that would erase everything you have set up. kind of a dilemma!
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Participant
4 years ago
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Noo! Don’t wanna reset all settings! :’(
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Participant
4 years ago
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Have faced this issue. Occurred when we applied a restriction or something. Don’t remember exactly. Maybe the guys at hexnode can be of some help.
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Participant
4 years ago
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hey one of our employees has the same issue. But we haven’t associated any restriction. We assumed it was some device specific issue.
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Hexnode Expert
4 years ago
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Hey everyone! Thanks for posting on our forum.
There are broadly two different cases where the said issue could occur.
Case 1
This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.
Case 2
If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.
Hope this resolves the issue.
Cheers!
Gabriel Galbraith
Hexnode UEM
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This reply was modified 3 years, 10 months ago by
Gabriel.
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