[Betty Participant 23 June 2021 Betty Participant]

could be some minor issue that may get fixed upon restarting the phone

[Elfie Participant 23 June 2021 Elfie Participant]

Tried that already, but to no avail 🙁

[Betty Participant 23 June 2021 Betty Participant]

you may have inadvertently set something. you could choose to reset all settings, but that would erase everything you have set up. kind of a dilemma!

[Elfie Participant 23 June 2021 Elfie Participant]

Noo! Don’t wanna reset all settings! :’(

[Dorothy Participant 23 June 2021 Dorothy Participant]

Have faced this issue. Occurred when we applied a restriction or something. Don’t remember exactly. Maybe the guys at hexnode can be of some help.

[Amania Participant 23 June 2021 Amania Participant]

hey one of our employees has the same issue. But we haven’t associated any restriction. We assumed it was some device specific issue.

[Gabriel Hexnode 23 June 2021 Gabriel Moderator]

Hey everyone! Thanks for posting on our forum.

There are broadly two different cases where the said issue could occur.

Case 1
This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.

Case 2
If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.

Hope this resolves the issue.

Cheers!
Gabriel Galbraith
Hexnode UEM

• This reply was modified 1 year, 11 months ago by  Gabriel Galbraith.