Unable to clear browsing history on iPhone

Elfie
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Need help! Can’t clear the browsing history in Safari app! The option is greyed out :/ Is it a bug or something? iPhone version is 12 and OS 14.6

Thanks in advance!
Elfie

All Replies

  • Betty

    Betty

    Participant

    Betty

    Participant

    could be some minor issue that may get fixed upon restarting the phone

  • Elfie

    Elfie

    Participant

    Elfie

    Participant

    Tried that already, but to no avail 🙁

  • Betty

    Betty

    Participant

    Betty

    Participant

    you may have inadvertently set something. you could choose to reset all settings, but that would erase everything you have set up. kind of a dilemma!

  • Elfie

    Elfie

    Participant

    Elfie

    Participant

    Noo! Don’t wanna reset all settings! :’(

  • Dorothy

    Dorothy

    Participant

    Dorothy

    Participant

    Have faced this issue. Occurred when we applied a restriction or something. Don’t remember exactly. Maybe the guys at hexnode can be of some help.

  • Amania

    Amania

    Participant

    Amania

    Participant

    hey one of our employees has the same issue. But we haven’t associated any restriction. We assumed it was some device specific issue.

  • Gabriel Galbraith

    Gabriel Galbraith

    Hexnode

    Gabriel Galbraith

    Moderator

    Hey everyone! Thanks for posting on our forum.

    There are broadly two different cases where the said issue could occur.

    Case 1
    This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.

    Case 2
    If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.

    Hope this resolves the issue.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM