Unable to clear browsing history on iPhone

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Need help! Can’t clear the browsing history in Safari app! The option is greyed out :/ Is it a bug or something? iPhone version is 12 and OS 14.6

Thanks in advance!
Elfie

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  • Hexnode

    Gabriel Galbraith

    Moderator

    Hey everyone! Thanks for posting on our forum.

    There are broadly two different cases where the said issue could occur.

    Case 1
    This could happen when a web content filtering policy has been applied to the supervised iOS device. In such a case, the user will be unable to clear the browsing history from Safari.

    Case 2
    If the user has enabled either the Limit Adult Websites option or the Allowed Websites Only option in Settings > Screen Time > Content & Privacy Restrictions > Web Content, the Clear button will be greyed out in Safari.

    Hope this resolves the issue.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM