[Chris Hexnode 26 March 2022 Chris Moderator]

Thanks for reaching out in Hexnode Connect!

Please confirm if you’ve granted root access permission for the Hexnode For Work app.
Also, have you tried restarting the device to see if that works?

Chris Wheeler
Hexnode UEM

[Majed Participant 27 March 2022 Majed Participant]

We’d granted all the required permissions including root access for the mdm app when enrolling the device. Restarting the device didnt solve the problem. We also tried removing the kiosk policy and re-associating it again but still didn’t work.

[Chris Hexnode 28 March 2022 Chris Moderator]

Sorry that didn’t work out for you. Regarding the reported issue, we need to investigate this thoroughly to provide a solution. Please contact our support team and they’ll get in touch with you as soon as possible.

Alternatively, you could try enabling Lock task mode (Policies > Kiosk Lockdown > Android Kiosk Lockdown > Peripheral Settings) in the kiosk policy associated with the device. This will disable all the configurable system UI features in the device like the home button, recent apps button, etc. Please note that this feature is only supported on devices enrolled in Android Enterprise as Device Owner and running Android 6.0+.

Have a great day!
Chris Wheeler
Hexnode UEM

[Arleen Participant 23 February 2023 Arleen Participant]

Ok, I will contact the support team.

[Audrey Hexnode 24 February 2023 Audrey Moderator]

Hey Arleen,

Hope you got in touch with our support team and had the issue resolved.

Is there anything else we could do for you? We’d be happy to lend an ear anytime and help you out as best as we can.

Regards,
Audrey Black
Hexnode UEM