Calls and texts from Work profileSolved

Participant
Discussion
2 years ago

I need a clarification on how work profiles work in android enterprise. For example, if I were to call or text someone from the work profile, would they be visible outside the work profile? Assuming I use the default dialler and SMS apps?

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Hexnode Expert
2 years ago
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Hi @Willow,

Welcome to our user community!

When you use your work profile on Android Enterprise devices, you have the option to use the default dialler or an app specified by the administrator for calls. When you use an app specified by the admin, the call logs are listed in your work profile call log and not in the call history of your personal space.

When you make a call with the default dialler on the work profile, you will receive an alert informing you that “You’re using this app outside of your work profile”. The call is made from the personal space. When you receive a call, if the number is listed in the Contacts app within the work profile, their name and number are shown on the screen. If the admin allows, their name is listed in the call log in your personal space. Otherwise, only their number is listed.

When it comes to SMS, all texts are sent by the default SMS app. When you use the SMS app in your work profile to send a text message to a contact, a notification will appear stating that the message is sent using the device’s default SMS app in the personal profile. If your contact responds via text, the text message reply will show up in your personal profile. In addition to your personal chats, conversations with contacts from your work profile are also recorded in your personal space’s history. Only the sender’s phone number is displayed; other information is kept private.

Hope this helps you. Ping us for any queries here at Hexnode Connect!

 

Kind Regards,

Ethan Miller

  • This reply was modified 2 years, 4 months ago by  Ethan.
  • This reply was modified 2 years, 4 months ago by  Ethan.
  • This reply was modified 2 years, 4 months ago by  Ethan.
  • This reply was modified 2 years, 4 months ago by  Ethan.
  • This reply was modified 2 years, 4 months ago by  Ethan.
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Participant
2 months ago
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Hello,

So how to specify an app as an admin?

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Hexnode Expert
2 months ago
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Hello @pyrokar, welcome to Hexnode Connect!

You can deploy any dialer app through the Hexnode UEM portal by adding it to the Hexnode repository and deploying it via the Required Apps policy or the Install Application action. To manage permissions, go to Policies > Android > App Permissions and enable necessary permissions, such as access to contacts and call logs. If the device prompts the user to set the app as the default, they will need to grant that permission manually.

Please feel free to reach out in case of any further doubts or queries.

Best regards,
Chloe Edison
Hexnode UEM