Unsupported Screen Size: The viewport size is too small for the theme to render properly.

Remote Control in Samsung SAFE devices

Unified Endpoint Management Community Forums Release Notes Remote Control in Samsung SAFE devices

  • This topic has 4 replies, 4 voices, and was last updated 2 months, 4 weeks ago by Grace Baker. This post has been viewed 620 times
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #1208 Score: 0
    Hexnode Support
    Hexnode MDM
    2 pts

    With the release of new Remote-Control feature in Samsung SAFE Devices, it will not only be possible to view the device activities in real time but also control your devices remotely using mouse and keyboard from the console. This feature will enable administrators to effortlessly troubleshoot issues reported by users in real time.

     

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

    #1668 Score: 0
    Péter Stolmár

    Sounds good. When will be possible to use this feature with iOS devices?

    #1673 Score: 0
    Hexnode Support
    Hexnode MDM
    2 pts

    Hi Peter,

    We have scheduled to release remote view and control feature for iOS devices the next month. We will keep you posted on the progress !

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

    #5689 Score: 0
    Imogen

    Is that available for iOS now?

    #5695 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    You will be able to remotely view the iOS device screen using Hexnode MDM. This will help you in troubleshooting user’s problems.
    To enable the remote view, initially you will have to configure the Remote View Settings. Navigate to Admin-> General Settings and enable the option Enable Remote View under Remote View & Control Settings. Click on Save. 
    After this, please follow the below steps to remotely view the device:

    1. Login to the portal and navigate to Manage-> Devices. 
    2. Click on the desired device. Click Start Session.
    3. Notification showing that the remote session has started will appear on the screen. Open the Hexnode app on the device.
    4. Swipe from left and select Remote View. Tap on Start Remote button.
    5. The screen broadcast icon will appear. Click on Start Broadcast to start the remote view.

    This is supported on iOS 11+ devices only.

    In the case of iOS 11 devices, you cannot find the broadcast button under Remote view in Hexnode app. You will have to initiate the remote session from the device settings.

    Wanna know more? Check out Remote View for iOS devices using Hexnode.

    Cheers!
    Grace Baker
    Hexnode MDM

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.