[Chloe Participant 22 September 2023 Chloe Participant]

Yeah, I faced that too! It’s frustrating. Did anyone figure out what’s causing it?

[George Hexnode 23 September 2023 George Moderator]

Hi there!

Thank you for sharing your concerns, and I am sorry to hear about the trouble. In the case of PKG file installations, “Error Code 1001” typically arises when the file has plugins or scripts incompatible with the installer command used by Hexnode UEM. This installer command manages all the application installations that take place through the Hexnode UEM. Unfortunately, there isn’t much we can do from our end in such instances. However, PKG manufacturers mostly offer alternative methods to deploy these files using MDMs. Could you please try exploring this option with the app manufacturer?

Regards,

George
Hexnode UEM

[Eugene Participant 25 September 2023 Eugene Participant]

I had a similar issue. The manufacturer’s website might have specific instructions or alternative ways to deploy the PKG files that could work with Hexnode. You can check their websites or contact the manufacturer for better clarification. Cheers!!