Have any of you faced the error “This Okta user does not exist. Please contact your administrator.”. I was added as a technician with admin role in Hexnode and the super admin says they have enabled SSO login for me with Okta. I can login regularly with password but okta login always shows this error even though I have Okta account. So I wonder, why is this error coming? I don’t think there is a problem with my okta account.
Hi @Kason, this error occurs when the account you are signing in to is not found associated with Okta domains linked to your portal.
Even if you enable SSO login with Okta, you need to have your okta domain added and configured correctly on Hexnode. Can you confirm with your administrator if your domain is added and configured correctly on the portal?
Cheers!
Zach Goodman
Hexnode UEM
7 June 2021